My Timeline
Education
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Student Web Developer
DCI, Berlin
⚪ Intensive Course : Completed a 12-month web development program covering front-end and back-end technologies.
February, 2024
⚪ Project Experience : Developed small projects to create functional web applications, showcasing collaboration, problem-solving and technical skills. -
Orientation Course For Hi-Tech
DCI, Berlin
⚪ Gained a foundational understanding of Web Development (HTML and CSS).
January, 2024
⚪ Introduced to Python and Java programming basics.
⚪ Learned essential concepts in Online Marketing (SEO, digital ads) and Salesforce CRM. -
German Course for Workplace - B2 Level
ZeBus Schule, Berlin
⚪ Completed a B2-level German course focused on workplace communication, enhancing skills in professional settings.
April 2023
⚪ Achieved a TELC certification in German language at the B2 level. -
German & Integration Cours - B1 Level
Volkshochschule Spandau
⚪ Completed an Integration course, acquiring essential cultural and linguistic knowledge for living and working in Germany.
March 2022
⚪ Achieved TELC B1 certification in German. -
Practical Engineering in Programming
Technion – Israeli Institute of Technology
⚪ Comprehensive Software Engineering Education : Completed a Practical Engineer program at the Technion, focusing on software development and system design, while enhancing teamwork skills.
October, 2013
⚪ Hands-On Experience: Developed practical skills through projects and labs, applying theoretical knowledge to real-world challenges and fostering self-learning abilities.
⚪ Final Project – Java language (“Snake” game with 10 levels).
⚪ Programming languages learned: Java, C, C#, PHP, HTML, CSS, Assembly and more. -
Microsoft Certified Desktop Support Technician (MCDST).
HaMichlala LeMinhal, Israel
⚪ Gained proficiency in troubleshooting and resolving desktop software and hardware issues for Windows-based systems.
September, 2008
⚪ Developed skills in supporting end-users with software installations, configuration, and security management.
⚪ Earned Microsoft Certified Desktop Support Technician (MCDST) certification, demonstrating expertise in desktop support and technical troubleshooting.
Experience
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Customer support agent
Concentrix, Berlin
⚪ Technical support for advertisers and business owners customers of social media.
August, 2022
⚪ Manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger.
⚪ Demonstrate the value of advertising solutions and provide post-sales support for all self-service product. -
Content Moderator
Majorel, Berlin
⚪ Reviewing content in social media and take action according to the policy (Hebrew and English).
June, 2020 -
Data Analyst
Refinitiv, Poland
⚪ Data Analyst for the Israeli stock exchange market.
January, 2020
⚪ Translation project- Checking and correcting translation mistakes of a new software (SDL). -
Customer Service Online
Proonto, Freelance Job
⚪ ” Issta“Project (Travel agency).
June, 2019
⚪ Customers complaints, Recommendations, Information.
⚪ Providing instant online customer response through site chat services, routing customers to an appropriate department, emergency assistance.
⚪ Reporting and tracking exceptions or customers who need immediate help.
◽ Project has been stopped due to the Corona crisis. -
Bookkeeping and supervision of branches
K.S.P Computers and Cellular, Israel
⚪ Invoice review - checking the invoices of all branches and correcting errors, guiding the salespeople how to work correctly and report losses and mistakes every day.
January, 2018
⚪ Support for sales personnel - helping sales people using the cash register software.
⚪ Customer credits - Granting financial credits to the Company's customers.
⚪ Absorption and approval of new goods in branches, detection of malfunctions in shipments and detection of lost goods.
⚪ Monitoring cases of violation of procedures and theft at Branches while using security cameras. -
RMA Dept. Clerk
K.S.P Computers and Cellular, Israel
⚪ Receiving and testing faulty goods returned from customers.
March, 2017
⚪ Managing the logistic of the faulty goods once they are shipped back to the company's suppliers.
⚪ Managing the monetary compensation process with the supplier once the damaged goods have been received by the supplier. -
Sales - Person
K.S.P Computers and Cellular, Israel
⚪ Consulting, service and selling computers, hardware,cellular and electronic goods to private customers and businesses.
September, 2016
⚪ Frontal customer service includes handling defective products, customer returns, and complaints. -
Sales - Person
Top Mobile, Israel
⚪ Frontal and telephonic sales and customer service in a cellular shop.
January, 2016
⚪ Selling cellular phones, computers and accessories.
⚪ Online shop - manage orders, answer customers questions, solving problems and send the products to the customers. -
Teacher of computer professions
Lehava Center, Israel
◽ Lehava is a project on behalf of the Israeli government aimed at reducing digital gaps in Israeli society.
July, 2015
During the summer vacation, I took part in a project as a teacher.
⚪ Teaching children and adults from different backgrounds and personal problems.
⚪ Providing personal help to people and children with special difficulties such as language difficulties, learning difficulties and other social difficulties.
⚪ The main role was to teach the students how to use the computer and Internet services, including Office software, online government services, basic programming in various programming languages, and the use of the Internet for informational purposes. -
Sales Person and branch manager
G3 Communications solutions (Celltech LTD)
⚪ Frontal sales and customer service in a cellular shop.
May, 2014
⚪ Selling cellular, accessories and gadgets.
⚪ Customer service - Private customers and businesses (wholesale shop).
⚪ Worked also with the suppliers of the company - purchasing goods and returning damaged goods, receiving refunds from the suppliers.
⚪ Managing the Haifa branch includes managing 3 employees, ordering goods, managing returns of goods and returns from customers, providing service to private and business customers and handling complaints through the company's Facebook page. -
Voluntary Activity
Several Animals Rescue Associations
⚪ Assisted with the daily care, feeding, and exercise of dogs and cats.
2012 - 2015
⚪ Temporarily fostered dogs and cats, providing a safe home environment until they were adopted.
⚪ Participated in adoption days, helping to introduce animals to potential adopters and answering questions.
⚪ Supported donation efforts by helping process and organize contributions for animal care.
⚪ Supported the veterinary team by maintaining a clean and organized environment in the clinic and assisting with general care of the animals. -
Medical Corps - Army Service
IDF - Israeli Army
⚪ Preparing presentations and other documents (Microsoft Office).
February, 2008
⚪ Organizing a schedule of unit commanders.
⚪ Responsible for organizing the commander's office.